Registration/Attendance and Collection

On arrival at Spanish Club we will register your child. If for any reason your child is not going to be at Spanish Club on an arranged day, please inform Pippa Chia on 07971 213619 as soon as possible. Term time dates, days and times that each club runs as well as collection points for after school clubs can be found under the parents area of the website and on the enrolment system. Your child is only permitted to leave the club with the ‘named contacts’ (as disclosed by you on the enrolment form). If there is any other person who is authorised to collect your child, you will need to inform Pippa Chia in writing as they will not be permitted to leave until we have made contact with you or one of the ‘named contacts’. No child under the age of 16 is permitted to collect your child unless we have written permission from you, the parents. Your child must be collected by the finishing time of Spanish Club (this may vary depending on the school). Persistent lateness may result in your child losing their place at Spanish Club. 

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Behaviour expectations

Your child is expected to behave in the way they would in school and therefore if there is any unacceptable behaviour the Spanish Club Lead will be made aware of this and will follow this up with the parent or appropriate adult. As much as we do our best to ensure all children have a positive and enoyable language learning experience, on occasions it may be necessary to ask the parent to stop their child attending Spanish club. However this is a last resort and the tutor will have communicated with the parent before to try and avoid this situation.

 

Change of Teacher

Due to Spanish tuition demands changing, we reserve the right to arrange for another tutor to run the Spanish Club and/or private tuition. Where possible we will give you prior notice. 

 

Spanish4kids cancelling Sessions 

In the event that SPANISH CLUB is unable to go ahead due to tutor sickness, we will do our best to try and arrange cover. In the event that this is not possible, we will reimburse and/or credit you for the session. If the school closes for reasons such as COVID, or any other circumstances outside of our control, such as a school trip, we will not reimburse/credit you for the session. If you need to cancel a PRIVATE LESSON we require at least 24 hours notice and we will endeavour where possible to re arrange the session. Where this is not possible, or you have not given us the minimum notice, no refund will be given for the missed lesson.

 

Private tuition Fees

Club fees must be paid through the the online booking system at www.spanish4kids.co.uk in advance of the sessions. Private tuition fees will be requested via an invoice sent to you directly. For private tuition, fees will be asked for at least one week in advance of the following month (i.e. for payment in May for June).

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​Spanish Club Fees (automatic and rolling subscription)

​Spanish club payment is by monthly subscription on 1st of the month on an automatic and rolling basis, and is payable throughout the year although monthly fees are calculated over the term time (Spanish4Kids run Spanish clubs for up to 39 weeks of the year). If your child starts after 1st of the month, an extra payment will be added to your first payment to cover the lessons your child has attended during that time. Your payment plan covers you for all classes, and the expectation is that there is at least a term's commitment.

Any fees not paid by the due date will incur a £2 payment fee added to your next month's subscription. This may result in you/your child losing their place in Spanish club/private tuition. Absence of the student as a decision of the parent/care giver such as holidays, sickness etc will still incur the normal charge for a session.

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Stopping Sessions (Private lessons)

If, at any stage, you do not intend to continue with any private lessons we require one month's notice and confirmation of the date of the change in writing (email is acceptable).​

 

Spanish Club CUSTOMER Cancellation 

Spanish club is on a term by term commitment HOWEVER the subscription is on a rolling basis and you will be expected to give sufficient notice to stop your child's subscription. Notice should be given in writing to spanish4kidshants@gmail.com 1 month prior to the end of the relevant term as shown below;​

Spring term - 28th February (subscription will pause/cancel for Summer term)

Summer term - 30th July (subscription will pause/cancel for Autumn term)

Autumn term - 30th November (subscription will pause/cancel for Spring term)

It is assumed after this point that your child will be continuing for the following term and NO REFUND will be given.​

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Referral scheme

If you wish to refer someone, please send an email detailing the details of the person you are referring. We will write to you acknowleging that this person has signed up to Spanish with us, and after one month of them starting, we will pay you a £5 referral fee directly to your bank account.

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DSL (Designated Safeguarding Lead)

Pippa Chia who has undertaken safeguarding and child protection training through the NSPCC. As myself and my tutors are lone workers, we are required to shNSPCC helpline which is 0808 800 5000 or email help@NSPCC.org.uk

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​Complaints

Should you have a complaint about our Clubs, or a tutor, please inform Pippa Chia in the first instance.